The Cherished Cake About us

The Cherished cake

Terms and Conditions – Wedding Cakes and Celebration Cakes

All orders are only confirmed when the non refundable deposit has been paid. All deposit must be paid within 7 days of the booking form being sent. Dates cannot be held without a deposit. After 7 days, if no deposit has been received, we will release the date and may take another booking which may mean we are no longer able to accommodate you.

A £100 non refundable and non transferable deposit is required to secure your booking.

A £50 non refundable and non transferable deposit for a celebration cake.

Cleared payment of the entire balance must be received no later than 6 weeks before the cake is required in the case of wedding cakes, and 4 weeks before collection date for celebration cakes.

Cleared payment of the entire balance must be received by the due date for work on your cake to be completed.
In the event of non-payment of the balance, we reserve the right to cancel the order and the deposit is forfeited.
Cake orders which are cancelled at short notice (within 6 weeks of the event), will still be charged for in full, as we are rarely able to rebook dates at such short notice. Any work already carried out or items ordered in for your order are also chargeable.
As we are pricing for events well into the future, we reserve the right to add an increase to the cost of the cake if our costs rise significantly. This will not exceed 10% of the quoted price.

Alterations
Where possible we will accommodate changes you wish to make to your cake order but this may incur additional cost. No changes can be made less than 6 weeks prior to delivery/collection.

Cake Delivery/Collection
As part of our service, we offer a personal delivery and set up service for wedding cakes. This service is subject to availability and advance booking is essential. We will liaise with your venue prior to delivery to schedule a delivery slot and check that all arrangements for assembly such as cake stand and table have been taken care of. Please contact us for a delivery quotation.

Please note: At point of delivery, the cake becomes the responsibility of the venue. This is confirmed in the form of a signature by a nominated person e.g. your wedding planner or other member of staff at your venue.

If you wish to collect your order from The Cherished Cake, we will provide you with transport, assembly and storage instructions where required. We will give you a collection time and we will contact you should any changes to the time be necessary. Should for any reason an order not be collected, we will endeavour to contact you to re-arrange a new time for collection, however we do not offer refunds or replacements for orders that have not been collected at the agreed date and time.

Once collected, the full responsibility for the safety of the order is with the client and we are not liable for any damages thereafter.

Fresh Flower Usage
In the case of fresh flower usage, the responsibility for the flowers’ safety, quality, freshness, colour and safe food practice, will rest with the florist and not with The Cherished Cake.

Semi Naked and Buttercream Finish Cakes
These types of cake are not as stable as a fully iced cake and in hot weather or in a hot venue, the buttercream can soften or melt, which can cause the cake to settle or slide.

Allergies
The Cherished Cake products contain butter (Milk), gluten (wheat) and eggs and are made in an environment that handles nuts, soya and alcohol. Gluten free cakes can be made on request, however we cannot guarantee there has been no cross contamination due to the nature of production. Please note that some food colourings may have an effect on behaviour in children.
Please speak to a member of staff if you want to know about our ingredients.
The Cherished Cake accepts no liability to customers suffering from an allergic reaction from eating our products. It is the client’s responsibility to inform all parties consuming a The Cherished Cake product of the afore mentioned.

Complaints Policy
All cakes require a signature on delivery/collection. This indicates you are happy with the product received. If you are not happy please ensure you make this known when accepting your cake. This gives us the opportunity to correct any problems. We are not responsible for mistakes made by the customer i.e. incorrect /misspelled names or incorrect choice of cake. We always keep samples of our products for a reasonable time. In addition we always take photographs of the cakes prior to delivery /collection and also when the cake is set up at the venue.
Complaints are extremely rare. Some complaints may require further investigation and an immediate refund may not always be possible. Cakes, or part of cakes and cupcakes, must be returned to us within 24 hours to ensure we are able to fairly assess the nature of the complaint. The cake must have been stored at the correct temperature and in the box we supplied, out of the sun and away from damp conditions or heat. If you are complaining for a refund you must return at least 75% of the uneaten product within 24 hours of delivery/collection.
We do not refund for customers that have simply changed their mind or if the cake has been damaged out of our care.
Please note is it very common for icing to crack as it dries out which is out of our control and why we recommend you consume your cake as soon as it is cut. We do not accept complaints for not liking the taste of our products mainly because individual's tastes are different.
Please note we can only deal with the customer who originally placed the order.

Our Products
Products made by The Cherished Cake are made by hand and accordingly there will be minor variations in appearance. All photos, illustrations and descriptions displayed on our page are for guidance purposes only.

Storage
All cakes/cupcakes should be placed on a flat surface and stored at room temperature in the box provided. They should be kept out of direct sunlight. Freezing or refrigerating our cakes or cupcakes is not recommended. Please note cupcakes should be consumed within 2 days and cakes within 3 days.

Cancellations
If the order is cancelled by the customer, charges are as follows:
More than 90 days before the agreed date – deposit
Ninety days to six weeks prior to the date – deposit plus half the remaining cost.
Less than six weeks prior to the date – full amount is due.

The deposit is non-refundable and non-transferable, plus any expenses already incurred by The Cherished Cake in respect of the order, will be chargeable.

Cancellation by The Cherished Cake: We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.
In the event of exceptional circumstances, such as serious illness, The Cherished Cake will give as much notice as possible if we are unable to fulfil your order. We will endeavour to find someone else who can produce your order and will refund you any monies already paid.

Postponement
Postponements are subject to the same payments as a cancellation. The Cherished Cake will transfer any payments made to a new wedding date, providing we have availability for that new date. If the new date is not available, the deposit cannot be refunded or transferred. We are only able to transfer a booking on one occasion. Any further postponements will be treated as a cancellation.

Cake Stand Hire
A security deposit of £80 is payable with the final balance. It is the responsibility of the client to return the cake stand to the premises of The Cherished Cake, undamaged, within three working days of the wedding. When the cake stand is safely returned, the security deposit will be refunded. If the stand is not returned or returned damaged, the cost of a replacement stand will be deducted from the security deposit.

General
All designs and intellectual property rights remain the property of The Cherished Cake.
We reserve the right to use images of your cake for any form of advertising and promotion, including web-based promotions, social media, brochures, galleries and competitions.

The Cherished Cake is committed to the protecting your privacy. We only hold the minimal personal data required to fulfil your order. Your data is held solely to facilitate your order and for the purpose of effective communication between the customer and The Cherished Cake. We do not sell, lease or pass on the information you provide to third parties, unless legally required to do so.
Payment Processing – we work with trusted third party payment processing providers in order to securely take and manage payments.